Fireside Puzzles
Hand-Cut Wooden Jigsaw Puzzles
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Frequently Asked Questions

Q. How quickly can you complete a custom puzzle for me?
A. Many custom puzzles can be delivered within 1 - 3 weeks after receiving you completed order. The final timeline will depend upon the size and complexity of the puzzle. Please call to discuss the options for your puzzle.

Q. How do I place an order?
A. For questions, please call or send an email. To place an order, please call 904-501-6153. We’d love to talk with you regarding your custom puzzle.

Q. What form of payments do you accept?
A. PayPal, Visa/Mastercard, and personal checks are currently accepted.

Q. How do I get my picture to you for a custom puzzle?
A. Emailing a digital photo is  preferred. If you only have a print (that is important to you), it is suggested that you have it scanned at your local service bureau. Many UPS stores, FedEx depots, Staples and Office Depots have copy centers that offer this service. If you need to send the original photo/artwork to be scanned by Fireside Puzzles, please use a reputable service that offers insurance and delivery confirmation.

Q. Do you offer a satisfaction guarantee?
A. You must be completely satisfied with the quality of materials and workmanship of your Fireside Puzzle. If for some reason you are not satisfied, please contact us within 30 days of receiving your puzzle. If we cannot solve the problem, we will cheerfully refund your purchase price upon return of the puzzle to us.

Q. What kind of materials do you use?
A. Picture puzzle artwork is mounted on 5-ply, 1/4” Baltic Birch, void-free plywood or equivalent with the back sanded to a smooth finish. Game puzzles, seasonal ornamental puzzles, and 3-D children’s puzzles without pictures are cut out of selected hardwoods and are finished with food-safe mineral oil. All puzzles except 3-D children’s puzzles may present a choking hazard for children under 3 years old.

Q. What age groups are your puzzles targeted for?
A. All puzzles are appropriate for ages 8 to adult, and with the exception of 3-D children’s puzzles, may present a choking hazard for children under 3 years old. Children should be supervised by an adult around all puzzles.

Q. How much do your puzzles cost?
A. Jigsaw picture puzzle prices are listed on the ordering page and images page. Other prices are listed with the item(s).
© 2017 Fireside Puzzles, LLC

Thwack - verb
     1. the satisfying sound of the last piece of a wooden jigsaw puzzle as it is triumphantly inserted into its place to complete the assembly of a genuine handcrafted Fireside Puzzle.

     2. the satisfying sound of a frying pan on a spouse’s head after you’ve spent hours / days / weeks to complete a genuine Fireside Puzzle only to find that your spouse has absconded with a piece so he can place the last piece in the puzzle.